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We have a priority aim to enhance the experience of our valuable customers. We want you to be completely happy with your purchase and strive to deliver the best products possible. If, for some reason, you are not satisfied with your purchase, you may return it for an exchange or refund using the process below:
· Any Product/item can be returned or exchanged if it is incorrect/ incomplete or defective/ damaged within 3 days after delivery.
· Cosmicarena.pk reserves the right to reject a return request found misusing of our generous returns policy or a product received with missing tags and other components.
· The Product must be like in same condition as delivered, Unsealed, Unwashed, Unused and without any flaws.
· The product must include the original tags, with original packaging.
· Your item needs to have the receipt, order number or proof of purchase.
You can return your product easily through using these mediums mentioned below:
You can Sign in to your Cosmic Arena Account at http://www.cosmicarena.pk/.
Select the order you wish to return and click on the Manage Order button.
You can also email us through our email address [email protected]
You can call our customer services department on this number 0331 4108693.
Note: Please include the following information while contact us through any medium
Once you have created your return request as described above, our customer care team will guide you to ship the product/item back to origin. Depending on the situation, you will either take your product / item to nearest drop-off point or wait for the collection by our pick-up service. Our pick-up service is only available in selected areas. It may take 3 – 4 working days for your return shipment to arrive on origin.
Once we receive your item at origin, we will notify you on the status of your refund or exchange after inspecting the item. Although it depends on the criteria of product and your choice, the product is refundable or exchangeable.
Once your return is approved, we will initiate a refund to your preferred payment method within 48 hours.
Transit time for the Exchange shipment is same as our standard delivery time (3 to 5 Business days) from the time exchange is shipped. You will be entitled to get an exchange of an equal value as your original order.
Thank you for being with us!